Job Overview
Join KCB Bank Tanzania as an IT Helpdesk professional and play a key role in delivering first-level technical support for banking applications, infrastructure, networks, and logical access management.
This role ensures that IT services meet Service Level Agreements (SLAs), align with business goals, and adhere to ITIL service management principles to deliver exceptional user and desktop support.
Key Responsibilities
- Manage all requests and incident logs in SMARTFIX, ensuring timely resolution.
- Provide first-level support for Core Banking Application (T24) and user profile management.
- Monitor, resolve, and escalate requests/incidents logged in SMARTFIX as per SLAs.
- Prepare and submit monthly SMARTFIX reports to the IT Service Delivery Manager.
- Guide users on new applications or systems introduced in the bank.
- Ensure smooth operation and accessibility of banking applications, addressing issues promptly.
- Provide technical support for BOT clearing applications (TACH & TISS) and liaise with the technical support team.
- Offer support on all ICT-related systems, devices, and networks.
- Assist in managing auxiliary databases and reporting systems to enhance service delivery.
- Collaborate with the IT Service Delivery Manager to align IT operations with organizational goals.
Academic & Professional Requirements
- Education: Bachelor’s degree in Computer Science, Computer Engineering, or Information Technology.
- Experience: Minimum of 1 year in IT support or a related field.
Job Details
- Job ID: 3388
- Location: Ali Hassan Mwinyi/Kaunda Drive Junction, Dar es Salaam, Tanzania
- Schedule: Full-time
- Posting Date: November 25, 2024
- Application Deadline: December 9, 2024
How to Apply
Click here to apply for this exciting opportunity to contribute to KCB Bank Tanzania’s IT support team.
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